- USE EMAIL TEMPLATES FOR BETTER CUSTOMER SERVICE

Consider using your email program to create a few good letter templates (form letters) for use as customer follow up communications.

For example, create a pre-written form letter to confirm appointments; one to provide a list for what to bring to the closing; one that recommends your favorite lenders, contractors and the numbers for local utility companies et cetera.

By writing these ahead of time, you can then simply add a few personalized details to these templates and use them for immediate customer follow up.

Not only will you be able to offer faster service with these ready-to-go form letters, but the messages will be better written, and you will save yourself the time of writing the same type of messages over and over again.

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Copyrighted with all rights reserved by Stephen M. Canale