- USE EMAIL TEMPLATES FOR BETTER CUSTOMER SERVICE
Consider using your email program to create a few good letter templates (form letters) for use as customer follow up communications.
For example, create a pre-written form letter to confirm appointments; one to provide a list for what to bring to the closing; one that recommends your favorite lenders, contractors and the numbers for local utility companies et cetera.
By writing these ahead of time, you can then simply add a few personalized details to these templates and use them for immediate customer follow up.
Not only will you be able to offer faster service with these ready-to-go form letters, but the messages will be better written, and you will save yourself the time of writing the same type of messages over and over again.
Copyrighted with all rights reserved by Stephen M. Canale